Customer Service Agent (Gate & Ramp)

Role Based in Cambridge

At a Glance

• Based in: Cambridge, MA (a vibrant local hub)
• Flexible Role in Cambridge: Customer Service Agent
• Employer: Cape Air (Hiring in Cambridge)
• This Cambridge-based role is an excellent opportunity for professionals skilled in Customer Service.
• Our Cape Air team in Cambridge, MA is growing.
• Benefit from working in Cambridge, a key hub for the Airlines, Aviation, Customer Service industry.

Rewards

• Compensation: $19-$24/Hour (approx. $46k/Year)
• Benefits: A competitive compensation package is offered.
• Flexible contract/gig opportunity in Cambridge.

Position Scope

• Apply your Customer Service skills at our Cambridge location.

---

Cape Air is seeking a friendly and energetic Customer Service Agent to join our team in Hyannis, MA (HYA). This is a unique, multi-faceted role where you will handle all aspects of the customer experience on the ground, from the ticket counter to the ramp. 'No experience' in aviation is required; we are looking for people with a passion for customer service and a willingness to learn. This role is critical to our island-hopping operation, especially during the busy summer season. You will be responsible for checking in passengers, tagging baggage, making boarding announcements, and ensuring a friendly, stress-free environment. You will also work on the ramp, guiding aircraft, loading baggage onto our Cessna 402 and Tecnam aircraft, and communicating with pilots. This position requires the flexibility to work a varied schedule, including early 'day shift' starts, evening 'night shift' (until close), 'weekend shift' availability, and holidays. If you enjoy working with people and thrive in a fast-paced, hands-on environment, this is the perfect entry-level opportunity for you.